C McGoughh& Sons Funeral Directors is committed to protecting your privacy and handling your personal data with care, dignity, and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services or visit our website.
1. Who We Are
C McGough & Sons is a family-run funeral directors based in Stoke-on-Trent. Our website address is: https://www.cmcgoughandsons.co.uk.
2. What Information We Collect
We may collect and process the following personal data:
- Contact details: Name, address, email, phone number
- Service-related information: Details of the deceased, funeral arrangements, memorial preferences
- Payment information: Billing address, payment method (processed securely via third-party providers)
- Website usage data: IP address, browser type, pages visited (via cookies and analytics tools)
3. How We Use Your Information
We use your data to:
- Provide funeral services and respond to enquiries
- Process payments and issue invoices
- Communicate with you regarding arrangements or updates
- Comply with legal obligations and regulatory requirements
- Improve our website and services
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: When you voluntarily provide information
- Contract: To fulfil our obligations in providing funeral services
- Legal obligation: For record-keeping and compliance
- Legitimate interests: To improve services and maintain security
5. Sharing Your Information
We do not sell your data. We may share it with:
- Trusted third-party service providers (e.g. florists, celebrants, payment processors)
- Regulatory bodies or authorities when legally required
- IT and website support providers for secure hosting and maintenance
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, or as required by law (e.g. financial records retention).
7. Your Rights
Under UK GDPR, you have rights to:
- Access your personal data
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
8. Cookies
Our website may use cookies to enhance user experience. You can manage cookie preferences via your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
10. Contact Us
For privacy-related enquiries or to exercise your rights, please contact:
C McGough & Sons Funeral Directors
- In Writing: McGough and Sons, 79 Roundwell Street, Tunstall,
- Stoke on Trent, ST6 5AW
- By Email: Tim@cmcgoughandsons.co.uk
- By Phone: 01782 834300
- In Person: Please ask to speak to Mr Tim McGough
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