When a Death Occurs

As your funeral directors, we are here to help and advise in whatever way we can. We are dedicated professionals who provide a personal service to you 24 hours a day, 365 days a year.

When a death occurs at home (Expected):

You will need to contact your family doctor or the doctor who has most recently been in attendance. Once a medically qualified professional, such as GP, Nurse Practitioner, Paramedics) has attended and certified the death, you may contact ourselves and we will arrange to remove the deceased to our Chapel of Rest. The doctor would then normally issue the medical certificate of Cause of Death which you will require to make an appointment at the Registrars of Births & Death.

When a death occurs at home (Unexpected):

If the death is unexpected, it is probable that the Coroner will be involved. After speaking with those in attendance at the time of death, such as police, paramedics or the doctor, the Coroner’s office will inform their removal team to collect the deceased and take them to the mortuary. The family is then able to choose a funeral director to carry out the arrangement.

When a death occurs at the hospital:

The deceased will be taken from the ward to the mortuary by the hospital staff and can only be collected by the funeral director when all the necessary release paperwork has been completed and certificates issued. You will need to contact the bereavement office at the hospital so that staff there can liaise with the appropriate doctors and advise you on when you will be able to collect the medical certificate of Cause of Death. At this point, you will be able to make an appointment at the local Registrar of Births & Deaths. If the doctor is unable to issue the medical certificate of Cause of Death, the Coroner may then become involved. For a list of useful contact numbers, please click this link


The coroner usually becomes involved if the cause of death is unknown; sudden, following an accident, a fall, following a recent operation, if the person has not seen a doctor within the last 14 days before they died or as a result of an industrial disease. The role of the coroner is to determine the precise cause of death. You will be advised to make an appointment or to hold a telephone interview with the Coroner’s office in order to discuss recent circumstances and gather any information they may require. The Coroner will then decide whether or not to hold a post mortem. The coroner will then advise you as to whether you can make an appointment at the Registrar of Birth & Deaths, or if there is going to be a further investigation or inquest. The Coroner will however issue Interim Death Certificates and documentation which will enable the funeral arrangements to go ahead whilst paperwork is completed.

Guide to registering a death

At a time of loss we feel that the funeral director’s role is to support and guide you to make the necessary arrangements. The first and most important actions required are usually the registration, we hope the following information helps.
  1. Pick up the Death Certificate from the family doctor or hospital.
  2. Make an appointment with the Registrar of Deaths (see list below).
  3. The Registrar will want the Death Certificate from the doctor, the deceased’s medical card (if you have it at hand) and any War Pension Books. The Registrar will ask for:
    • The date and place of death
    • The deceased’s last address
    • The deceased’s full name and maiden name (if married)
    • The deceased’s and spouse’s (if married) occupation
    • Whether the deceased was getting a pension or allowance from public funds
    • If the deceased was married, the date of birth of the surviving spouse
  4. The Registrar will give you:
    • The Green Certificate for the Funeral Director.
    • The Death Certificate for the DSS.
    • Ask you if you want any copies of the Death Certificate (which will cost you a few pounds).
  5. The Registrar may discuss the Tell Us Once service, they will need the deceased’s passport, driving license, blue badge and National Insurance number in order to help with the process.

Registrars’ Opening Times & Telephone Numbers

Stoke-on-Trent: Town Hall, Hanley. Tel 01782 235260 Mon-Fri 9.00am-4.00pm – By appointment only. Newcastle-under-Lyme: Sidmouth Avenue, Newcastle. Tel 0300 1118001 – Mon-Fri 9.00am-4.00pm – By appointment only. Crewe: Delamere House, Chester Street, Crewe. Tel 01270 375140 Mon-Fri 9.00am-4.30pm – By appointment only. Leek: High Street, Leek. Tel 0300 1118001 For appointment ring between 9.00am-4.30pm.
Cheadle: Cheadle Council’s Connect, High Street, Cheadle. Tel 0300 1118001 – By appointment only. Congleton: The Library. Tel 0300 123 5019 (Macclesfield Office) By appointment only. Alsager: The Library. Tel 0300 123 5019 (Macclesfield Office) By appointment only. Stafford: Registration Office, Eastgate Street, Stafford. Tel 01785 277881 or 01785 277882 – By appointment only.